Now Through August 15: Get a $200 Streaming Credit When You Sign Up For Fiber Internet Online!

FAQS

A simple illustration of a yellow sun rising or setting behind three green, wavy lines representing fields or hills, with one small red curve beneath them on a transparent background.

What is your residential referral program?

Our Residential Referral Program is a way for you to share the amazing speed and reliability of Empire Access fiber internet with your neighbors, friends, and family – and for both of you to get rewarded! If you’re enjoying our service, this program lets you help others connect while earning a free month of service for yourself and your referral.

It’s simple to get rewarded:

  1. Confirm Your Customer Status: Fill out the referral form on our website to verify you’re a current Empire Access customer.
  2. Refer a Neighbor: Provide a few details about the neighbor, friend, or family member you’re referring.
  3. They Mention Your Name: Be sure to remind your referral to mention your full name when they sign up for Empire Access service. This is crucial for both of you to qualify for the credit!
  4. Enjoy the Benefits: Once your referred neighbor’s service is successfully activated, both you and your neighbor will receive a credit for one free month of internet service on your respective bills.

Who can I refer?

You can refer any neighbor, friend, or family member who is not currently an Empire Access customer and is located in an Empire Access service area.

What do I (the referrer) get?

You’ll receive a credit for one free month of internet service on your Empire Access bill after your referred neighbor’s service is activated.

What does my referred neighbor / friend get?

Your referred neighbor / friend will also receive a credit for one free month of internet service on their Empire Access bill after their service is activated.

How do I make a referral to get started?

Simply fill out our referral form on the Empire Access website to begin sharing the speed and earning rewards!

EXPLORE MORE

FAQs Collection

FAQs Collection

Resource Collection icon

RESOURCE CENTER

LET'S Stay Connected

Sign Up To Receive Our Email Newsletter!

Empire Access Email Newsletter Icon

Unlock exclusive offers, service updates, and expert tips delivered right to your inbox.

We will not sell or share your information. You can unsubscribe at anytime by clicking on the “unsubscribe” link at the bottom of our emails

A smartphone displays the Empire Access website with a message icon above it and paper airplanes flying around, all set against a yellow circle background.

Name(Required)
Are You a Current Customer?(Required)
Areas of Interest(Required)
This field is for validation purposes and should be left unchanged.
Internet Speed Test

Your Recommended Speed Is

There are no views with that ID

We determined this based on the information you provided about your average daily internet usage. 

Ready to move to high-speed fiber internet?  We’d love to have you join us. To get started, click on the Check Availability button.

CONTACT OUR CUSTOMER SUPPORT TEAM

Customer Support

CALL US

Our Customer Support is open and available 24 hours a day / 7 days a week

800-338-3300

SEND US A MESSAGE

Contact Us

Save While You Stream!

Receive a $200 MyBundle Streaming Choice Card when you sign up online for one of our fiber internet plans.

Gift card design for the Empire Access Streaming TV Promo

Limited-Time Offer! 

Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 24, 2025, and August 15, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming Choice Card. You must place your fiber internet order online to qualify. Customer can participate in only one promo at a time.

Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming Choice Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire. 

Streaming Choice Card Issuance: The Streaming Choice Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions. 

Usage Guidelines: The $200 Streaming Choice Card must be used within 12 months of issuance, or any remaining balance will be forfeited.

Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer. 

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.

Sign Up and Save!

Receive a $100 Amazon Gift Card when you sign up for our enhanced or elite fiber internet plans or a $50 Amazon Gift Card when you sign up for the essential fiber internet plan.

A $100 Amazon e-gift card is partially visible inside a brown envelope with the Empire Access logo on the front.

Limited-Time Offer! 

$100 Amazon Gift Card for enhanced & elite fiber internet plans

$50 Amazon Gift Card for the essentials fiber internet plan

 

Online offer only. 

 

*Gift cards will be processed via email and distributed to eligible Empire Access customers who are active and in good standing after 3 months of service. Must be placing a new serviceable order to receive the promotion- pending installations are not eligible. The Amazon Gift Card can not be transferred as cash value. Order must be placed between 6/6/25 – 6/15/25 11:59 PM EST.