Phone Archives

What is VoIP and How Does It Work?

What is VoIP?VoIP stands for Voice over Internet Protocol. Simply put, it’s a technology that allows you to make and receive phone calls over an internet connection instead of a traditional landline. Think of it as phone service delivered through your internet, enabling clearer calls, more features, and often lower costs. How does VoIP work?Instead of using copper wires, VoIP converts your voice into digital data packets. These packets are then sent over the internet, similar to how an email or a website page travels. When the packets reach the other person’s phone, they’re converted back into sound. This entire process happens almost instantaneously, allowing for real-time conversation. What do I need to use VoIP?To use VoIP, you generally need: What are the benefits of using VoIP?VoIP offers several advantages over traditional phone lines: Can I keep my existing phone number with VoIP?Yes, in most cases you can! This process is called “number porting.” Empire Access can help you transfer your current phone number to your new VoIP service, making the transition seamless. Is VoIP reliable?Yes, very reliable, especially with a strong fiber internet connection. The quality and reliability of your VoIP service directly correlate with the speed and stability of your internet. Fiber optic internet, like that offered by Empire Access, provides the dedicated bandwidth and low latency needed for crystal-clear VoIP calls. Ready to switch your phone service to VoIP digital phone service? Check to see if we offer services in your area. You can schedule an installation and get things started!

What phone services does Empire Access offer?

We offer reliable digital phone service with crystal-clear voice quality. Our plans often include unlimited local and long-distance calling within the US, Canada, and Puerto Rico. To get started, give our Customer Support team a call [800-338-3300] and they will walk you through the process!

Can I Keep My Phone Number?

Yes, in most cases, you can port your existing phone number to Empire Access. Our Customer Support team will guide you through the process.

How do I setup my voicemail?

Some customers may be asked to provide their voicemail box number. This is your 10-digit telephone number. The default password is 0000. To send calls to voicemail when your telephone line is busy, press *90, listen for stutter dial tone then press *11, wait for voicemail to answer and then hang up. To send unanswered calls to voicemail, don’t answer the telephone. Press *92 and wait for stutter dial tone. Then, press 4*11, wait for voicemail to answer and then hang up. NOTE: The 4 stands for the number of times your telephone will ring before voicemail answers. It can be set from 2-8. Just replace the number you want for the 4. To change your password, record your name, add a customer greeting, or change personal options, press 4 and follow the directions. ADDITIONAL RESOURCES: Learn more about setting up and accessing your voicemail via our instruction guide.