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Getting to Know the Empire Access Team: Michelle B

Meet Michelle Bourdette

Delivering help where help is needed — that’s what customer service is all about. It’s also part of the job Michelle finds most rewarding. What about it is so fulfilling to her? Knowing she’s doing something that’s making a difference in the lives of customers.

As of this October, Michelle has been part of the Empire Access team for 13 years. She’s seen us grow and worked with many customers along the way. When she first started, it wasn’t unusual to find something in common with the person on the other end of the line and use that to go deeper than a typical customer conversation.

“I spoke to a lady once whose father lived in the 596 area, and she lived in downtown Gettysburg. I spend a lot of time there, and as it turned out, I knew exactly where she was located! She seemed excited to talk to someone else who knew the town as much as she did!”

Today, the calls come in from a wider area than they did before, but that hasn’t stood in the way of the care and dedication Michelle delivers to every person she talks to. She even has a few regulars that have become more like acquaintances than customers throughout their interactions — if their calls aren’t sent to her directly, they’ll ask for her by name.

Good service leads to good relationships, and Michelle is a great example of what the “Empire Experience” is all about. Whether it’s sorting out a billing issue or walking a customer through the process of resetting the connection on their TV, she goes to great lengths to deliver the sort of care and attention that people expect from their friends and neighbors.

That spirit is exactly why we’re proud to have Michelle on our team.

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Save While You Stream!

Receive a $200 MyBundle Streaming Gift Card when you sign up for one of our fiber internet plans.

The Empire Access MyBundle Streaming Gift Card

Limited-Time Offer! 

Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 14, 2025, and July 31, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming TV Bonus Card. 

Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming TV Bonus Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire. 

Streaming TV Bonus Card Issuance: The Streaming TV Bonus Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions. 

Usage Guidelines: The $200 Streaming TV Bonus Card must be used within 12 months of issuance, or any remaining balance will be forfeited.

Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer. 

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.

Sign Up and Save!

Receive a $100 Amazon Gift Card when you sign up for our enhanced or elite fiber internet plans or a $50 Amazon Gift Card when you sign up for the essential fiber internet plan.

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Limited-Time Offer! 

$100 Amazon Gift Card for enhanced & elite fiber internet plans

$50 Amazon Gift Card for the essentials fiber internet plan

 

Online offer only. 

 

*Gift cards will be processed via email and distributed to eligible Empire Access customers who are active and in good standing after 3 months of service. Must be placing a new serviceable order to receive the promotion- pending installations are not eligible. The Amazon Gift Card can not be transferred as cash value. Order must be placed between 6/6/25 – 6/15/25 11:59 PM EST.