Improved home internet speeds now available in NY and PA at no additional cost
Prattsburgh, NY, March 5, 2024 – Empire Access, a Northeast fiber-based internet service provider, today announces that it has improved its internet throughput speeds. Empire is offering residential customers a 10x speed bump for uploads.
Base upload and download speeds for residential plans now deliver a minimum of 500 Megabits per second (Mbps). Symmetrical 1 Gigabit speeds are also available. Until now, residential customers were offered a minimum of 500 Mbps/50 Mbps. The improvements are effective as of March 1, for all new and existing residential customers at no additional cost.
Symmetrical speeds offer Empire Access’ residential customers, equal upload and download speeds, eliminate speed discrepancies, and create a larger capacity to deliver data more efficiently. Basically, they provide enhanced speed and reliability. Therefore, they are especially beneficial for heavy online users who rely on the internet for working or learning from home. Additionally, gamers and homes with multiple users benefit from symmetrical speeds. For many residential customers in rural areas, symmetrical speeds are a unique experience that other providers had not offered.
“This is a big moment for us to bring together our internet speeds across home owners,” stated Jim Baase, CEO at Empire Access. “We believe that fast and reliable internet is the backbone of our everyday lives, so we want to make sure that all of our customers have access to the best speeds available. It’s a big step that not every provider makes, but symmetrical speeds is a massive advancement in many of the communities we serve, especially with the bandwidth demands of modern day internet and the rise of working from home. I’m proud of the Empire Access team for accomplishing this, and we look forward to continuing to serve our local communities.”
Additionally, the company’s customers in Scranton, PA, and Binghamton, NY, can expect 2 Gbps plans to be offered in the near future. This offer will come as phase II of Empire Access’ build outs in those areas.
In addition to gigabit-speed internet, Empire Access provides leading phone plans, security, home automation, streaming, video monitoring, and more. All of Empire Access backs all of its services with its fiber optic broadband network. This network stretches across large areas of NY and PA to reach a number of underserved communities. As part of its home and business internet plans, Empire Access provides free installation. Additionally, they provide dedicated fiber connection, no data caps, and unlimited usage across its service area. Behind the success lies its deep-rooted connection in its service region. Empire has locally staffed 24/7/365 customer service, including its recently announced Scranton, PA, office.
If you have any questions about Empire Access’ symmetrical speeds, please call Empire Access at (833) 485-0519.
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About Empire Access:
Empire Access established its foundation as a single telephone line in Prattsburgh, NY in 1896. Since forth, Empire has grown significantly as a local communications provider. Empire Access serves large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services. This includes scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service.
In 2017, 2018, and 2021, Empire Access has been awarded for Best Internet Service Provider in the Southern Tier region of New York, the Southern Tier Award as well as the best FLX Award. PC Mag named Empire Access the fastest Internet Service Provider in the Northeastern United States for two consecutive years. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners.
