Get a $200 Streaming Credit When You Sign Up For My Bundle!

Empire Access Glossary: Understanding Your Service

Stack of books with the Empire Access logo
Our glossary explains common internet, TV, and phone service words in plain language. Understand your Empire Access service better.

Bandwidth: Think of this as the “capacity” of your internet connection. More bandwidth means you can do more things online at the same time, like streaming, gaming, and video calls, without slowing down.

Broadband: A high-speed internet connection, faster than old dial-up. Both fiber and cable internet are types of broadband.

Download Speed: How fast information travels from the internet to your device. Important for streaming movies, loading web pages, and downloading files.

Ethernet Cable: A physical cable (looks like a thicker phone cord) that connects devices directly to your router or modem for a fast, stable wired internet connection.

Fiber Optic Internet (Fiber): The most advanced and fastest internet technology, which sends data using pulses of light through thin strands of glass or plastic fiber.

Gigabit (Gig): A unit of speed meaning one billion bits per second (Gbps). It’s 1,000 times faster than a megabit per second (Mbps), offering incredibly fast internet.

Latency: The delay or “lag” between when you send a command (like clicking a link) and when the internet responds. Lower latency means a faster, more responsive experience (especially for gaming and video calls).

Mbps (Megabits per second): A common unit for measuring internet speed. 1,000 Mbps equals 1 Gigabit.

Modem: A device that connects your home network to your internet service provider (ISP), allowing internet access. With fiber, this is often called an

ONT (Optical Network Terminal): The specific device used with fiber optic internet that converts light signals from the fiber cable into electrical signals your devices can use. It acts like a modem for fiber.

Router (Wi-Fi Router): A device that creates a wireless (Wi-Fi) network in your home, allowing all your devices to connect to the internet without cables. It also manages traffic between devices.

Streaming: Watching or listening to video or audio content over the internet in real-time, without having to download the entire file first (e.g., Netflix, YouTube, Spotify).

Symmetrical Speeds: When your download speed and upload speed are exactly the same. Fiber internet often provides true symmetrical speeds, which is great for video calls and uploading large files.

Upload Speed: How fast information travels from your device to the internet. Important for video calls, online gaming, sending large emails, and backing up photos to the cloud.

VoIP (Voice over Internet Protocol): Phone service delivered over your internet connection, instead of a traditional copper landline. Offers clear calls and advanced features.

Wi-Fi (Wireless Fidelity): A technology that allows devices to connect to the internet or other networks wirelessly, using radio waves.

Wi-Fi Extender/Mesh Wi-Fi: Devices that help extend the range and strength of your Wi-Fi signal to cover larger homes or areas with weak signals.

LET'S Stay Connected

Sign Up To Receive Our Email Newsletter!

Empire Access Email Newsletter Icon

Unlock exclusive offers, service updates, and expert tips delivered right to your inbox.

We will not sell or share your information. You can unsubscribe at anytime by clicking on the “unsubscribe” link at the bottom of our emails

A smartphone displays the Empire Access website with a message icon above it and paper airplanes flying around, all set against a yellow circle background.

Name(Required)
Are You a Current Customer?(Required)
Areas of Interest(Required)
This field is for validation purposes and should be left unchanged.

Save While You Stream!

Receive a $200 MyBundle Streaming Gift Card when you sign up for one of our fiber internet plans.

The Empire Access MyBundle Streaming Gift Card

Limited-Time Offer! 

Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 14, 2025, and July 31, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming TV Bonus Card. 

Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming TV Bonus Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire. 

Streaming TV Bonus Card Issuance: The Streaming TV Bonus Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions. 

Usage Guidelines: The $200 Streaming TV Bonus Card must be used within 12 months of issuance, or any remaining balance will be forfeited.

Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer. 

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.

Sign Up and Save!

Receive a $100 Amazon Gift Card when you sign up for our enhanced or elite fiber internet plans or a $50 Amazon Gift Card when you sign up for the essential fiber internet plan.

A $100 Amazon e-gift card is partially visible inside a brown envelope with the Empire Access logo on the front.

Limited-Time Offer! 

$100 Amazon Gift Card for enhanced & elite fiber internet plans

$50 Amazon Gift Card for the essentials fiber internet plan

 

Online offer only. 

 

*Gift cards will be processed via email and distributed to eligible Empire Access customers who are active and in good standing after 3 months of service. Must be placing a new serviceable order to receive the promotion- pending installations are not eligible. The Amazon Gift Card can not be transferred as cash value. Order must be placed between 6/6/25 – 6/15/25 11:59 PM EST.