Understanding internet speed & your home wi-fi
Ever wondered how fast your home Wi-Fi really is, or if you’re getting the speeds you pay for? You’re not alone! Many factors influence Wi-Fi performance, and we’re here to
Ever wondered how fast your home Wi-Fi really is, or if you’re getting the speeds you pay for? You’re not alone! Many factors influence Wi-Fi performance, and we’re here to
Yes, absolutely! All of our Fiber Internet plans include a wireless router, so you can easily keep all your devices connected throughout your entire home.
In today’s connected world, a fast and reliable internet connection is essential for just about everything we do online. Whether you’re streaming 4K TV, working from home, video calling with
Learn more about internet speeds and what a Gigabit internet service plan can do for you, your family, and your business.
Learn more about your internet equipment: the modem. We help you to understand how it provides your internet connections.
Learn more about your internet equipment, the router. We help you to understand how it provides your internet connections.
While we provide a high-quality router optimized for our network, in most cases, you can use your own compatible router. However, for optimal performance and troubleshooting, we recommend using the
We provide all the equipment you need, free of charge, to ensure you receive our high-speed fiber internet. You will typically receive an Optical Network Terminal (ONT) and a Wi-Fi
Download speed refers to how quickly you can pull data from the internet [Ex:, streaming movies, loading websites, etc]. Upload speed refers to how quickly you can send data to
By using our “Check Availability” tool, you will be able to see if we are currently available in your area. If we are in the construction phase in your area,
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Prattsburgh, NY 14873
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800-338-3300
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We determined this based on the information you provided about your average daily internet usage.
Ready to move to high-speed fiber internet? We’d love to have you join us. To get started, click on the Check Availability button.
Our Customer Support is open and available 24 hours a day / 7 days a week
800-338-3300
Receive a $200 MyBundle Streaming Choice Card when you sign up online for one of our fiber internet plans.
Limited-Time Offer!
Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 24, 2025, and August 15, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming Choice Card. You must place your fiber internet order online to qualify. Customer can participate in only one promo at a time.
Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming Choice Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire.
Streaming Choice Card Issuance: The Streaming Choice Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions.
Usage Guidelines: The $200 Streaming Choice Card must be used within 12 months of issuance, or any remaining balance will be forfeited.
Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer.
Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.
By participating in this promotion, customers agree to these terms and conditions.
Receive a $100 Amazon Gift Card when you sign up for our enhanced or elite fiber internet plans or a $50 Amazon Gift Card when you sign up for the essential fiber internet plan.
Limited-Time Offer!
$100 Amazon Gift Card for enhanced & elite fiber internet plans
$50 Amazon Gift Card for the essentials fiber internet plan
Online offer only.
*Gift cards will be processed via email and distributed to eligible Empire Access customers who are active and in good standing after 3 months of service. Must be placing a new serviceable order to receive the promotion- pending installations are not eligible. The Amazon Gift Card can not be transferred as cash value. Order must be placed between 6/6/25 – 6/15/25 11:59 PM EST.