SIGN UP NOW

RESOURCE CENTER

FAQS COLLECTION

Empire Access Logo Element, White

How do I reset my modem / router?

You can reset your modem or router by power cycling it. This is often the first and most effective step to fix common internet problems.

Step-by-Step Power Cycle:

  1. Unplug the power cord from the back of your modem.
  2. Unplug the power cord from the back of your router (if you have a separate one).
  3. Wait at least 30-60 seconds.
  4. Plug the power cord back into the modem first.
  5. Wait for the modem to fully restart (this can take up to two minutes). The lights should stop blinking and turn solid.
  6. Plug the power cord back into the router.
  7. Wait for the router to fully restart. The lights should turn solid, indicating it’s ready.

Why Power Cycling Helps:

Think of a power cycle as giving your equipment a fresh start. It clears the device’s short-term memory (cache), resets the connection to your internet provider, and resolves minor software glitches. This can fix a variety of issues, including slow speeds, intermittent connections, and websites that won’t load.

EXPLORE OTHER
FAQs Categories

Empire Access logo - Stylized image of a yellow sun rising or setting above four green, wavy lines representing fields or hills, on a white background.
Billing Icon

BILLING & CUSTOMER SUPPORT

Business Internet Icon

BUSINESS SERVICES

FAQs Collection

GENERAL FAQS

Home Internet Icon

INTERNET FAQS

phone icon

PHONE SERVICE FAQS

Network Security Icon

SECURITY FAQS

Smart TV Icon

TV SERVICE FAQS

EXPLORE MORE

FAQs Collection

FAQs
Collection

Resource Collection icon

RESOURCE
CENTER

LET'S Stay Connected

Sign Up To Receive Our Monthly Email Newsletter!

Empire Access Email Newsletter Icon

Unlock exclusive offers, service updates, and expert tips delivered right to your inbox.

We will not sell or share your information. You can unsubscribe at anytime by clicking on the “unsubscribe” link at the bottom of our emails

A smartphone displays the Empire Access website with a message icon above it and paper airplanes flying around, all set against a yellow circle background.
Email Newsletter Signup
Name
Name
First Name
Last Name
I'm Interested In:

CONTACT OUR CUSTOMER SUPPORT TEAM

Customer Support

GIVE US A CALL

Our Customer Support Center is open and available 24 hours a day / 7 days a week

800-338-3300

SEND US A MESSAGE

Contact Us

Receive 3 Months Free!

All new customers receive 3 months of MyBundle’s Unlimited Regular Bundle [Disney+, Hulu, and ESPN] 

SIGN UP NOW
MyBundle Unlimited Regular Bundle Logo

Limited-Time Offer!

Offer Eligibility: Orders must be placed between November 7–26, 2025, and service must be installed by December 20, 2025. The Disney+, Hulu, ESPN Unlimited Streaming Bundle will be sent to the customer once service is ordered and an install date is scheduled. Empire Access will cover the monthly charge of the Disney+, Hulu, ESPN Unlimited Streaming Bundle (a $29.99/mo. value) for the first three months. If a customer disconnects service during the promotion, downgrades their plan, or is past due, the promotion will be cancelled, and the customer will be responsible for the streaming service’s monthly charge. After the three-month promotion, the customer is responsible for the charge of the Disney+, Hulu, ESPN Unlimited Streaming Bundle.

Offer applies only to new residential, serviceable online orders. Previous orders and pending installations are not eligible.

Redemption Process: After scheduling your installation, customers will receive an email with instructions on how to redeem their reward.

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access reserves the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.

phone icon

We Are Available
24 Hrs a Day / 7 Days a Week

CALL NOW

the elite plan

2 Gbps

SIGN UP NOW

The Ultimate Experience

This is the plan for those who demand the best and won’t compromise on speed. The Elite plan delivers our most powerful connection, designed for the most demanding online activities. This is your no-lag, no-buffer experience for competitive gaming, large file uploads, and streaming high-quality video across multiple screens. It’s the ultimate performance that gives you a seamless, flawless connection, every time.

  • Includes Everything from the Essential and Enhanced Plans: Enjoy all the benefits of our foundational plan, plus these powerful upgrades.
  • Unleash Unbeatable Speed: With a staggering 2 Gbps, this plan is built to handle everything you throw at it, future-proofing your home and eliminating all lag.
  • Experience Peace of Mind With Our App: With CommandIQ, ProtectIQ, and ExperienceIQ, you can stream, game, create, and connect with absolute confidence.
  • Leave the Competition Behind: This top-tier plan provides the ultimate in speed and security, offering an unmatched internet experience that competitors simply can't touch.

The elite plan is ideal for power users, streamers, or professionals who need the fastest possible speeds.

the enhanced plan

1 Gbps

SIGN UP NOW

Powering a Connected Household

When life gets busy, your internet shouldn’t slow down. This plan is built for the connected household where multiple devices are running at once. Whether it’s remote work, homework, online gaming, or streaming in 4K, this plan provides the balance of speed and performance you need to keep everyone in the family connected and happy, all at the same time. It’s the peace of mind that comes from knowing your connection can handle whatever life throws at it.

  • Includes Everything from Essential: Enjoy all the benefits of our foundational plan, plus these powerful upgrades.
  • A Massive Speed Boost: Jump to 1 Gbps to power a truly connected home, perfect for multiple streamers, gamers, and remote workers
  • Ultimate Peace of Mind: Includes the ProtectIQ and ExperienceIQ apps to automatically secure every device on your network from online threats, offering comprehensive protection.
  • Seamless Home Management: Take charge of your home's digital world with the ExperienceIQ app, giving you advanced control over screen time, content, and internet access.

The enhanced plan is ideal for homes with multiple users and devices.

the essential plan

500 Mbps

SIGN UP NOW

The Foundation for a Smarter Home

This is our most straightforward plan, designed for the quiet moments and simple needs of one or two people. It’s the perfect foundation for staying connected without overpaying. We focus on providing a reliable, no-frills connection for everything from checking email and browsing the web to streaming your favorite shows in standard definition. It’s internet that just works, providing the reliability you need at a price you’ll love.

  • Blazing-Fast Speeds: Experience smooth streaming and responsive browsing with speeds up to 500 Mbps.
  • Ultra-Reliable Connection: Our symmetrical speeds guarantee lightning-fast uploads, making video calls and file sharing effortless.
  • Complete Control: The CommandIQ app puts the power of your home network in the palm of your hand, allowing you to manage devices and monitor usage with ease.

The essential plan is ideal for individuals or couples who are not heavy streamers or gamers.

Internet Speed Test

Your Recommended Speed Is

[display-frm-data id=19]

We determined this based on the information you provided about your average daily internet usage. 

Ready to move to high-speed fiber internet?  We’d love to have you join us. To get started, click on the Check Availability button.

CHECK AVAILABILITY

Save While You Stream!

Receive a $200 MyBundle Streaming Choice Card when you sign up online for one of our fiber internet plans.

SIGN UP NOW
Gift card design for the Empire Access Streaming TV Promo

Limited-Time Offer! 

Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 24, 2025, and August 15, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming Choice Card. You must place your fiber internet order online to qualify. Customer can participate in only one promo at a time.

Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming Choice Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire. 

Streaming Choice Card Issuance: The Streaming Choice Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions. 

Usage Guidelines: The $200 Streaming Choice Card must be used within 12 months of issuance, or any remaining balance will be forfeited.

Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer. 

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.