Lifeline Service Program

You could get a monthly credit to help pay your phone or internet bill.

Lifeline is an FCC program to help low-income households pay for internet and phone services. Lifeline discounts qualifying monthly telephone service, broadband internet service, or bundled voice-broadband packages.

Who Is Eligible?
Households with an income that is at or below 135% of the Federal Poverty Guidelines are eligible to receive assistance. – OR – Households with a family member who participates in at least one of these federal assistance programs:

  • Supplemental Security Income (SSI)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Veteran’s Pension or Survivor’s Pension Benefit
  • Federal Public Housing Assistance

Already Approved?
Call us at (800) 338-3300, and we’ll set up the credit on our end.

Sign Up and Save!

Receive a $100 Amazon Gift Card when you sign up for our enhanced or elite fiber internet plans or a $50 Amazon Gift Card when you sign up for the essential fiber internet plan.

A $100 Amazon e-gift card is partially visible inside a brown envelope with the Empire Access logo on the front.

Limited-Time Offer! 

$100 Amazon Gift Card for enhanced & elite fiber internet plans

$50 Amazon Gift Card for the essentials fiber internet plan

 

Online offer only. 

 

*Gift cards will be processed via email and distributed to eligible Empire Access customers who are active and in good standing after 3 months of service. Must be placing a new serviceable order to receive the promotion- pending installations are not eligible. The Amazon Gift Card can not be transferred as cash value. Order must be placed between 6/6/25 – 6/15/25 11:59 PM EST.