Manage your Wi-Fi experience with ease, keep everyone connected, and enjoy peace of mind – whether you’re gaming, working, parenting, or just relaxing.
Managing your Wi-Fi, enhancing security, and optimizing every connection has never been easier.
At Empire Access, we’re dedicated to providing you with more than just incredibly fast fiber internet. We’re empowering you with the tools to truly manage your digital world. Our new suite of mobile apps – CommandIQ, ProtectIQ, and ExperienceIQ – work together seamlessly to give you complete command over your home network, ensuring peace of mind, online safety, and an unparalleled user experience.
We understand the complexities of modern home networks. That’s why we’ve brought together three powerful apps, each designed to address a critical aspect of your internet experience. From managing every device to blocking threats and ensuring family safety, this integrated ecosystem provides a comprehensive solution that adapts to your life. Best of all, these essential tools are free with your Empire Access fiber internet plan!
Imagine having complete oversight of every device connected to your home Wi-Fi. CommandIQ empowers you to do just that, and so much more. From setting personalized “bedtime” routines for devices to running speed tests and controlling access to your network, this free app provides unparalleled convenience and ensures your network serves your needs, precisely when you need it – all the control in the palm of your hand.
AVAILABILITY:
Available to all new fiber internet customers
In an era of escalating cyber threats, a single unprotected device can compromise your entire home network. ProtectIQ offers a revolutionary solution: network-level security that defends every connected device, from your laptop to your smart doorbell, automatically. Enjoy peace of mind knowing Empire Access is constantly vigilant, blocking malicious activity before it ever reaches you.
AVAILABILITY:
Available to all new fiber internet customers
For families seeking to customize their digital environment, ExperienceIQ empowers you to shape online experiences like never before. From blocking inappropriate content categories and setting app-specific time limits for children, to prioritizing bandwidth for your work-from-home setup or an intense gaming session, ExperienceIQ gives you the tools to optimize your network for everyone’s unique needs.
AVAILABILITY:
Available to all new Enhanced & Elite tier fiber internet customers
Manage your home network 24 hrs a day with our app. Make the changes you want in real time.
Link your devices and easily set up your smart home while overseeing each devices and it’s usage.
Create a guest network and manage who connects & for how long.
Enjoy greater peace of mind with built-in security features that stop problems before they happen.
Set up children’s network access and limit their activities & time online, including blocking sites.
Establish network priorities like working from home or school work over gaming.
At Empire Access, we believe in delivering an internet experience that goes beyond just fast speeds. Our commitment to cutting-edge fiber technology, combined with complimentary tools like CommandIQ, ProtectIQ, and ExperienceIQ, ensures you get unparalleled control, robust security, and the peace of mind you deserve.
We’re dedicated to empowering our customers with the best possible online environment, making us the clear choice for your home internet needs.
34 S. Main St. PO Box 349
Prattsburgh, NY 14873
607-522-3747
800-338-3300
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Receive a $200 MyBundle Streaming Gift Card when you sign up for one of our fiber internet plans.
Limited-Time Offer!
Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 14, 2025, and July 31, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming TV Bonus Card.
Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming TV Bonus Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire.
Streaming TV Bonus Card Issuance: The Streaming TV Bonus Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions.
Usage Guidelines: The $200 Streaming TV Bonus Card must be used within 12 months of issuance, or any remaining balance will be forfeited.
Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer.
Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.
By participating in this promotion, customers agree to these terms and conditions.
Receive a $100 Amazon Gift Card when you sign up for our enhanced or elite fiber internet plans or a $50 Amazon Gift Card when you sign up for the essential fiber internet plan.
Limited-Time Offer!
$100 Amazon Gift Card for enhanced & elite fiber internet plans
$50 Amazon Gift Card for the essentials fiber internet plan
Online offer only.
*Gift cards will be processed via email and distributed to eligible Empire Access customers who are active and in good standing after 3 months of service. Must be placing a new serviceable order to receive the promotion- pending installations are not eligible. The Amazon Gift Card can not be transferred as cash value. Order must be placed between 6/6/25 – 6/15/25 11:59 PM EST.