Thank you for choosing Empire Access – where speed, reliability, and local support come together to power your world. We’re thrilled to have you join the Empire family and are committed to making your transition as smooth as possible. This guide is your first step towards unlocking the full potential of your new fiber internet, TV, and phone services.
Find and manage everything you need about your account anytime, online 24/7
Don’t miss a message! Set up your voicemail with our easy-to-follow guide.
Access your email anywhere. We’ll walk you through the simple setup.
Your Empire Access bill is clear and easy to understand. We’ll help you navigate the details and explain it all.
Sign up for paperless billing and AutoPay to enjoy a $5 discount with each every month! It’s good for your wallet and our planet.
As your needs evolve, Empire Access grows with you. Explore options to boost your internet speed, bundle services, or add smart home security.
Have questions or need assistance?
Our dedicated customer support team and comprehensive resources are just a click away.
Reach out to our friendly and knowledgeable team for personalized assistance.
Find answers to common questions and explore our library of helpful guides.
Experiencing an issue? Our troubleshooting guides can help you get back online quickly.
34 S. Main St. PO Box 349
Prattsburgh, NY 14873
607-522-3747
800-338-3300
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Receive a $100 Amazon Gift Card when you sign up for our enhanced or elite fiber internet plans or a $50 Amazon Gift Card when you sign up for the essential fiber internet plan.
Limited-Time Offer!
$100 Amazon Gift Card for enhanced & elite fiber internet plans
$50 Amazon Gift Card for the essentials fiber internet plan
Online offer only.
*Gift cards will be processed via email and distributed to eligible Empire Access customers who are active and in good standing after 3 months of service. Must be placing a new serviceable order to receive the promotion- pending installations are not eligible. The Amazon Gift Card can not be transferred as cash value. Order must be placed between 6/6/25 – 6/15/25 11:59 PM EST.