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How To: Setting Up Your Empire Access Customer Portal Account

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Our e-commerce portal makes managing your plan easy. Never worry again about missing a payment, keeping track of your payment history, creating a trouble ticket, and more. The best part is, signing up is so easy! *Please note: Log in to the Empire Access Customer Portal is available after your first billing statement  To sign up for the customer portal, follow these steps:  How To Set Up Your Account How To Login In To Pay Online If you have any questions, please feel free to reach out to us at 1-800-338-3300. Our customer service team is available 24/7

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34 S. Main St. PO Box 349
Prattsburgh, NY 14873
607-522-3747
800-338-3300

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Save While You Stream!

Receive a $200 MyBundle Streaming Gift Card when you sign up for one of our fiber internet plans.

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The Empire Access MyBundle Streaming Gift Card

Limited-Time Offer! 

Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 14, 2025, and July 31, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming TV Bonus Card. 

Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming TV Bonus Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire. 

Streaming TV Bonus Card Issuance: The Streaming TV Bonus Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions. 

Usage Guidelines: The $200 Streaming TV Bonus Card must be used within 12 months of issuance, or any remaining balance will be forfeited.

Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer. 

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.

Sign Up and Save!

Receive a $100 Amazon Gift Card when you sign up for our enhanced or elite fiber internet plans or a $50 Amazon Gift Card when you sign up for the essential fiber internet plan.

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A $100 Amazon e-gift card is partially visible inside a brown envelope with the Empire Access logo on the front.

Limited-Time Offer! 

$100 Amazon Gift Card for enhanced & elite fiber internet plans

$50 Amazon Gift Card for the essentials fiber internet plan

 

Online offer only. 

 

*Gift cards will be processed via email and distributed to eligible Empire Access customers who are active and in good standing after 3 months of service. Must be placing a new serviceable order to receive the promotion- pending installations are not eligible. The Amazon Gift Card can not be transferred as cash value. Order must be placed between 6/6/25 – 6/15/25 11:59 PM EST.