Enjoy Fright-Free Fiber Internet

Don’t Get Tricked — The Right In-Home Fiber Internet Can Be a Treat First things first — in-home internet is essential. Phones, tablets, TVs, smart devices, video-enabled doorbells, and more depend on a reliable internet connection to function correctly. Choosing the right provider can seem frightening at first. It doesn’t have to be. We’ve collected a few of the top things to look for when you’re ready to make a decision. Check the MapGetting the best in-home connection starts with knowing what’s available. Check to see which fiber internet providers are in your area. Knowing what your service options are should be as easy as entering your address .  Understand Your NeedsThe amount of bandwidth you need depends on a variety of factors. For instance, the number of devices connected to the network and what the bandwidth is being used for impact how much bandwidth is needed. Users who regularly consume large amounts of bandwidth, such as remote workers or online gaming fans, require a plan that delivers more speed. Likewise for homes with multiple people and devices. Likewise for homes with multiple people and devices. Spook-Tacular SpeedsSpeed matters. For most households, anywhere from 100 Mbps up to 1 Gbps is more than enough. Some providers advertise plans with bandwidth up to 8 Gbps, but only a small fraction of people actually need that much power. Don’t Get Ghosted“It was a dark and stormy night when the internet went out.” If reading that sentence gave you chills, you’re not alone. It’s hard to binge-watch your favorite horror flicks with an internet connection that goes dark without warning.  While some providers have information about reliability readily available, reviews from real users in the area often paint a more complete picture. Check out what people have to say on social media about the companies you’re considering see if they’re hiding any skeletons behind closed doors. Beware of Phantom Fees and Jump-Scare ChargesThe last place you want to find any surprises is in your service contract. Beware of tricky providers who might try to bury introductory offers or hidden “gotcha” fees to raise your monthly bill after a few months. Instead, look for plans that outline everything up front and providers who are willing to explain important details clearly. Help Without a Horror StoryContacting customer support shouldn’t be scary. Problems don’t come with a warning, which is why it’s important to know that your provider makes the process of getting help as simple and stress-free as possible.  Empire Access: Fright-Free In-Home Fiber We’re about treats, not tricks. Empire Access is committed to providing a superior quality of service throughout the northeast with reliable fiber internet at stream-worthy speeds and scare-free customer support. Discover your Empire Experience today. Start by searching your address.

Getting to Know the Empire Access Team: Jane A

Meet Jane Andreason Community and commitment — two things Empire Access and Jane Andreason have in common. When she was first starting out, Empire was known by a different name. It was North Penn Telephone and most of the customers she spoke with lived nearby. The kind of explosive growth that propelled the company to becoming one of the leading providers in the northeast was something Jane never could have imagined, and she’s seen a lot of change during her tenure. For instance, DSL replaced dial-up, copper lines made way for fiber, and Empire went from a regional provider to a well-known, award-winning name in the northeast. One thing that hasn’t changed is her commitment to customers. Helping customers is more than what she does. It’s what Jane’s passionate about. For instance, Jane stated, “I enjoy being in customer service with a very family-oriented company.” “I love this type of work. I love working with people.” She’s worked in customer service for over 40 years and been part of the Empire Access family for more than half that time. For someone like Jane, part of loving what she does comes back to having personal relationships with customers and coworkers. As a lifelong local of Roseville, she’s known many of them for years. Some have even formed friendships with the rest of her family and know Jane’s children by name. There have been plenty of memorable moments, too — a farmer riding up to the office on his John Deere tractor to pay his bill, or customers coming through the drive-through window and asking with a laugh if they can get some fries and a shake with their internet service. Jane is just one example of how community is at the heart of everything Empire does. From sponsoring teams in the area W Jackson Little League to participating in the annual Prattsburgh Summerfest and more. And for Jane, knowing that her job still helps the community — a much bigger community than two decades ago — is what being part of the Empire family is all about.